PLEASE NOTE THAT LAST DISPATCH DATE IS THURSDAY 20TH DECEMBER 2018. Any qualifying orders placed after 15:00 on Thursday 20/Dec will be dispatched 02 Jan 2019.
As standard we offer free UK mainland next working day delivery (excluding Bank Holidays. Order by 3pm previous working day), for all products in stock on our website over the value of £100 (excl. VAT).
For orders of £100 or under (excl. VAT), there will be a delivery charge of £6.85 (£8.22 incl. VAT). This will automatically be applied to your shopping basket at the checkout.
Once your order has been confirmed you will receive an email notification detailing your tracking number, so you can follow your item(s) on their way to you.
3D printers are large and heavy items and may require 2 people to lift. A signature is required for all deliveries, and we reserve the right to charge extra after a failed delivery attempt for redelivery as detailed in our terms and conditions.
Should you live outside of UK mainland or require your 3D products sooner, we can offer a faster service at a charge.
Prices (incl. VAT) for delivery of orders over £100 (excl. VAT):
Prices (incl. VAT) for delivery of orders of £100.00 or under (excl. VAT):
* non-mainland: NI, Highlands, Channel Islands, Isle of Man, Isles of Scilly
** Subject to availability
Some items are eligible to collect from our Reading store. These will be clearly indicated. Where this option is available, you can select the “Collect in Store” option during the checkout process. You will receive an email confirmation when your item is ready to collect. View store details and opening times.
Sorry, but we don't deliver to BFPO (British Forces Posted Overseas) addresses and we cannot guarantee delivery within our usual timescales to a small number of remote rural areas. On rare occasions, some items may be delivered outside the published timed windows.
Please note we reserve the right not to deliver an order if we believe the address not to be secure, for example to a communal postal address or PO box. If this affects an order you place, we will notify you as soon as possible.
Whilst we typically work with customers based in the UK, delivering to UK addresses or arranging collection from our showroom in Reading, we may be able to assist you if you are based overseas. Please contact us for more details.
The packaging on the 3D printers has been designed and tested to ensure your printer is delivered as safely as possible.
In the unfortunate event that the packaging appears damaged, please ensure you note this when signing for the package. Having checked the contents should there be any signs of damage, please ensure you contact us within 24 hours of receipt of the goods.
We offer an onsite installation service. We can come to your premises to install and calibrate your 3D printer and provide expert training. View our training options.
Phone us on 0800 689 10 11 from 8.30am to 6.30pm Monday to Friday (excluding bank holidays) and 10am to 4pm Saturday.